As part of our award-winning Customer Service team we can provide security and real-time customer support
On site we can offer a highly trained and experienced roaming manager who can attend your facility in person to resolve issues.
Remote services are managed through our ParkWatch Control Centre allowing for remote monitoring and service to the car park 24 x 7.
The dedicated team can remotely track security activity and are able to proactively communicate with a customer on site, or dispatch a roaming manager.
For customers that need assistance, the team are available to assist. Whether somone has lost their parking ticket, are having issues at the barrier or have some other query, they can engage with our team via the integrated intercom system and receive an immediate resolution.
Delivering real benefit to your customers and value to your business
Our team are always there to keep an eye on your customers, providing 24/7 assistance with any assistance and support while they are using your parking facilities
Our Control Centre team of specially trained operators monitor what’s happening at your car park in real-time and regularly monitor system messages and CCTV feeds to proactively help parkers if they appear to need assistance of any kind
Control Centre staff are able to help assist parking customers with most issues; however, they are in contact with an on-site roaming manager who can attend the site and fix the issue