Transport Park&Ride Claims Form

Make a claim to request a refund for an unexpected charge on your parking at a Transport Park&Ride facility.

If you are using an Opal card to access Park&Ride, and are requesting a refund for a payment charged at the car park exit gate, you should complete the refund form below.
If you are using Transport Connect to access Park&Ride, you can request a review of a parking charge in your Transport Connect account. Simply select the transaction from your ‘Activity’ list, add the additional details required and your refund request will be lodged for review. Click here for Transport Connect

Make a claim to request a refund for an unexpected charge on your parking.

To submit a claim, you'll need a copy of your receipt or financial statement showing the charge that you are claiming for and details of the car park where the charge occurred.

Your contact details

First name

Last name

Email address

Contact number

Your claim

Refund amount

Car park location

Payment type

Device Account Number

Apple Pay

Open the Settings app on your iPhone
Scroll down to Wallet & Apple Pay
Tap on the card that was overcharged
Scroll down to see the Device Account Number (only last 4 digits are visible)

Google Pay

Open the Google Pay app
Tap Payment
Tap on the card that was overcharged
Scroll down to find the Virtual Account Number (only last 4 digits are visible)

Samsung Pay

Open Samsung Pay
Tap Menu, and then tap Cards
Tap on the card that was overcharged
The last four digits of the Digital card number will be displayed

Exit date

Exit time

License Plate

Claim details

Attach a photo of your receipt