Transport Park&Ride Claims Form | Wilson Parking Transport Park&Ride Claims Form | Wilson Parking Skip to main content
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      Transport Park&Ride Claims Form

      Make a claim to request a refund for an unexpected charge on your parking at a Transport Park&Ride facility.

      • If you are using an Opal card to access Park&Ride, and are requesting a refund for a payment charged at the car park exit gate, you should complete the refund form below. 
      • If you are using Transport Connect to access Park&Ride, you can request a review of a parking charge in your Transport Connect account. Simply select the transaction from your ‘Activity’ list, add the additional details required and your refund request will be lodged for review. Click here for Transport Connect
      Make a claim to request a refund for an unexpected charge on your parking.

      To submit a claim, you'll need a copy of your receipt or financial statement showing the charge that you are claiming for and details of the car park where the charge occurred.

      Contact & vehicle details
      Used to determine if the parking time limit was exceeded.
      Commuter & travel verification
      Did you use public transport for this journey? *
      Was your last public transport transaction on the Manly ferry? *
      Are you registered with Transport Connect? *
      Tap-on method
      Evidence uploads
      Upload PDF, JPG or PNG.

      Please upload a screenshot of your bank statement showing a charge from Wilson Parking.

      Important: If the charge on your statement shows "Transport Connect" rather than "Wilson Parking," we are unable to process this refund through this form. Request your refund directly through the Transport Connect app:

      1. Log in to your Transport Connect account
      2. Select 'Help & Support' from the menu
      3. Click 'Create a help ticket'
      4. Complete the details under 'Request Help'
      Payment & security details
      Tell us the card or device you tapped at the car park exit. This can be different from how you tapped on for your public transport trip — and the exit tap is the one we use to find your payment.

      How to find your virtual card number:

      Apple Pay

      1. Open the Settings app on your iPhone
      2. Scroll down to Wallet & Apple Pay
      3. Tap on the card that was overcharged
      4. Scroll down to see the Device Account Number (only the last 4 digits are visible)

      Google Pay

      1. Open the Google Pay app
      2. Tap Payment
      3. Tap on the card that was overcharged
      4. Scroll down to find the Virtual Account Number (only the last 4 digits are visible)

      Samsung Pay

      1. Open Samsung Pay
      2. Tap Menu, and then tap Cards
      3. Tap on the card that was overcharged
      4. The last four digits of the Digital card number will be displayed
      Wilson Parking acknowledges the Traditional Custodians of the land on which we work and live and recognise their continuing connection to land, sea and culture. We pay respect to Elders past, present, emerging and extend that respect to all Aboriginal and Torres Strait Islander people.
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