Skip to main content

What is epark

epark is a smart and easy way for you to pay for your parking. Using your phone's GPS and Google Maps, epark allows you to easily find a car park or select the car park you are in. Get more info here

Accessing and updating account information

To change your account information, please select ‘Options’ in your app, or go to myaccount.epark.com.au and log in using the same details as you do on the app. Then, select the information you would like to update from the menu.

Yes, you are able to use as many vehicles as you like with epark.

Just select the appropriate vehicle registration prior to starting your parking session. To add new vehicles to your account, or change your default vehicle registration, select ‘Options’ then ‘Registration Plates’.

To view your transaction history or get a GST invoice, please go to myaccount.epark.com.au and log in using the same details as you do on the app.

Then, you can either view transactions using the search function on the left or select ‘Print Invoice(s)’ to retrieve a GST invoice.

Using a promotional code

To use a promotional code, first add it to your account by selecting ‘Options’ then ‘Promotional Codes’. Enter the code exactly as it was given to you.

Once the promotional code is added to your account, it will automatically appear on the Home Screen when you are in a car park where it is available, or you can tap the promotional code selection box on the Home Screen and select the code you wish you use.

The discount associated with a promotional code will be applied at the time of payment, and will be shown on both your receipt and on the ‘Transactions’ tab in the epark app.

Discounts from promotional codes will also be visible on any PDF invoices you download from myaccount.epark.com.au.

After you have added a promotional code to your account, you can select it to view its details.

This will show you information including which regions or car parks are included or excised, and information about the discount and expiry date. Some promotional codes will also display conditions for redemption, for example ‘park 5 times to get the next session free’.

Yes, you can add a promotional code to your account prior to its start date.

Just go to ‘Options’ in your app, then ‘Promotional Codes’, and ‘Add A New Promotional Code’. You will not be able to apply this code to any parking sessions until it starts, however, it will be visible in your account.

You can only change a promotional code during a parking session if payment has not yet occurred.

If your parking is a Casual session and you have not yet tapped the ‘Stop’ button, you can tap the promotional code selection bar at any time and select the code you wish to use. If you are using a prepaid product like Earlybird, you will not be able to change or add a promotional code after you have confirmed and paid for the parking session.

The promotional code may not be available in your region, or it may not be available at the car park you have selected.

Please also ensure the code has not expired, and that you are entering it correctly.

Promotional codes are assigned to particular car parks or regions, so a code may not be available based on your current car park selection.

If the code is single-use, it will not default to the Start Screen. To use a single-use code, tap the promotional code selection box and select the active code you wish to use, or add a new one.

If you change car parks, your previously used code will be removed from the Start Screen. You will need to tap the ‘Promotional Code’ box and select the code you wish to use, or add a new promotional code in ‘Options’.

Yes. Promotional codes have a pre-set expiry date.

If you have not used the promotional code or have not met the conditions of the promotional code prior to its expiry, you will not receive the discount after the expiry date. Expired promotional codes will be visible for one month following their expiry date.

No, it is not possible to delete promotional codes after adding them to your account.

Parking Sessions


The Parking Enforcement Officer will check your vehicle registration against the active sessions in epark. This is why it is important to make sure the vehicle registration for the parking session in your app matches the car you parked.

When you’re ready to leave the car park, open the epark app and select ‘Stop My Parking’. This will end your Casual parking session and confirm the amount to be charged to your credit card.

If you have selected a product with a predefined time period like Early Bird, All Day, Night, or Weekend parking, there is no need to stop your session. The parking session will automatically expire when the pre-set time is reached.

Yes. You can have one or more sessions running but only one can be Casual (hour by hour) and you must ensure that you have the correct vehicle registration selected for each parking session.

Please close the app and re-open it. If the problem persists, please restart your mobile phone.

The epark app will send push notifications to your phone every 30 minutes to remind you that your Casual parking session is still running.

You can adjust the frequency of these notifications by selecting ‘Options’ and updating your reminder preferences in the app.

The epark app will send push notifications to your phone 1 hour before your prepaid parking session expires.

You can change when this notification arrives by selecting ‘Options’ and updating your reminder preferences in the app.

If your prepaid parking session is about to expire and you need to stay longer, just select ‘Extend My Session’ in the app. This will extend your parking session, at Casual rates.

When you want to leave the car park, you will need to select ‘Stop My Parking’ to end your Casual parking session.

Your parking session remains active even if the app is closed or your phone is off. Restart the app when possible, and your parking session will still be active.

Please close the app and re-open it. If the problem persists, please restart your mobile phone.