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Book my Parking

Before you book

Booking online allows you to pre-plan your parking, enjoy ticketless entry, and access great discounts at over eighty Wilson Parking car parks across Australia. To get started, download the Wilson Parking app or visit www.wilsonparking.com.au and select your state, car park, dates, and entry & exit times to get a quote. Follow the prompts to select a product and submit your booking.
 
Booking online allows you to pay for your parking in advance and then use your credit card or Wilson Parking Card, nominated during the booking process, as your entry ticket to the car park to recognise your booking.
 
On the day of parking, carefully check the location of the car park and drive in, tapping or inserting your access device at the boom gate, to access the facility. Park in the first available, unreserved bay and then tap or insert your access device again at the boom gate when you're ready to leave. Our systems will match up your booking and do the rest!
 
Note: some of our Pay & Display car parks may require you to print the booking invoice and display this on your dashboard. If required, this will be advised during the booking process.

 

You'll find instructions about entry and exit times in the following places:

  1. When you choose your parking product, the description will explain the grace period applicable to the chosen product.
  2. When you make a booking, you'll see a link 'Need to stay longer?' which explains what will happen if you stay longer than your nominated exit time.
  3. After you've made a booking, you can tap 'Manage' on the booking card from the app Home screen. From there, you can tap the link 'Thing to know about…' to read about the grace period applicable to your parking product, or 'What if I need to stay longer?' which explains what will happen if you stay longer than your nominated exit time.

You can find more resources within the 'Support' section of the Wilson Parking app.

You'll find instructions about what to do when you arrive at the car park at the following points:

  1. When you make a booking, the confirmation screen displayed at the end of the booking process will walk you through what to do when you arrive at the car park and the payment card or Wilson Parking Card to use for access.
  2. After you've made a booking, you can tap 'Manage' on the booking card from the app Home screen. From there, you can see the instructions under the heading 'When you arrive'.
  3. We'll send you an email after you've made a booking containing instructions under the heading 'What to do…'. If you've booked a couple of days in advance, we'll also send you a booking reminder email with the same information.
  4. If you've enabled them, we'll send you a push notification before your booking reminding you of the access credential to use when you arrive at the car park.

You can find more resources within the 'Support' section of the Wilson Parking app.

You'll find instructions about accessing the car park with your phone at the following points:

  1. When you make a booking using a payment card, the confirmation screen displayed at the end of the booking process will walk you through what to do when you arrive and the payment card to use for access. You'll see a link 'What about Apple Pay/Google Pay?' that offers further explanation that Apple Pay and Google Pay can't be used if you've booked with a payment card.
  2. When you make a booking with Apple Pay, the confirmation screen displayed at the end of the booking process will walk you through what to do when you arrive. You'll see a link 'More about Apple Pay' that offers further instructions.
  3. We'll send you an email after you've made a booking containing instructions under the heading 'What to do…'. If you've booked a couple of days in advance, we'll also send you a booking reminder email with the same information.
  4. If you've enabled them, we'll send you a push notification before your booking reminding you of the access credential to use when you arrive at the car park.

You can find more resources within the 'Support' section of the Wilson Parking app.

Unfortunately, we are not able to reserve disabled bays for online booking users but many of our multi-story car parks do have lift access. For more information about the location or availability of disabled bays at a particular car park, please email our Customer Care team at info@wilsonparking.com.au or call 1800 727 546.

Booking your parking

To make your first booking, download the Wilson Parking app or jump online and go straight to 'Make A Booking.' Select your state, car park, dates, and entry & exit times to get a quote then follow the prompts to submit your booking. An account will be created for you automatically upon completion of your first booking and a temporary password will be sent to your email. For all subsequent bookings, you should log in as an existing user first before proceeding with the booking process.

The SMS fee is charged solely to recover the expense of providing an SMS confirmation of your booking transaction. The SMS confirmation is optional should you wish to avoid this additional fee.

The booking fee is charged solely to recover the expense of processing your online booking transaction.

Where possible, the total fees including the booking fee are less than the standard fees at the car park for the same parking period.

Although we try to provide as many parking options as possible, online, we cannot always provide an available pre-booked product. If you have not found a product for the car park & time you have selected, try selecting an alternative time or car park.

We appreciate that unforeseen circumstances, be it traffic congestion or a meeting running late, may occasionally delay your entry to or exit from a car park. For this reason, all pre-booking products have a built-in grace period to allow a little extra flexibility. The standard grace period for our online products is one hour. So, for example, if you booked for 9am - 5pm you could enter any time after 8am and exit any time prior to 6pm.

It is important to note that, if you select an Early Bird or Weekly Early Bird product, you will be required to enter the car park within a one hour grace period on either side of your nominated entry time in addition to exiting no later than one hour after your nominated exit time. For example, if you book Early Bird Parking for 9am - 5pm, you must enter between 8 - 10am and exit prior to 6pm.

Whilst we endeavour to keep the grace periods consistent wherever possible, not all products are the same so we strongly recommend that you check the product details as shown during the booking process prior to confirming your selection. For more information, please contact our Customer Care team at info@wilsonparking.com.au.

Apple Pay is accepted as payment in the Wilson Parking App only. Google Pay and Samsung Pay are not supported at this time.

When booking online, you will nominate the way you'll identify yourself when you arrive at the car park. This is how we link you with your pre-booking, and open the entry and exit gate.

If you booked online or in our app using a credit card or Wilson Parking Card
You need to use the physical plastic card at the car park. You can't use Apple Pay, Google Pay or Samsung Pay.

If you booked in our app using Apple Pay
You need to use Apple Pay on the iPhone used to make the booking. You can't use a physical credit card.

At the Car Park

Some of our Pay & Display car parks may require you to print a copy of your booking invoice to display on your dashboard instead of using a credit card for entry. In these instances, your licence plate will be used to recognise your booking so it is important to ensure that you nominate the correct registration for the vehicle that you will be driving on the day. A breach notice may be issued if you fail to display a valid booking invoice where required. To confirm the entry method for your booking, check the product information shown during the booking process or refer to your booking confirmation email.

When you arrive at the car park, tap or insert your credit card at the boom gate and look for a welcome message displaying your name and/or licence plate on the screen. This indicates that your booking has been successfully recognised and you are ready to park. If you do not see a welcome message with your details, this may indicate that you have arrived at the wrong car park or that your booking has not been received. Contact our team at info@wilsonparking.com.au or call 1800 727 546 for assistance.

Many of our car parks have height restrictions so we recommend that you check the Wilson Parking app or www.wilsonparking.com.au for information regarding the location and height of your selected car park prior to booking to ensure that you are not inconvenienced on arrival.

Carefully check the location of your selected car park and then park in the first available, unreserved bay. Some CBD areas do have a number of Wilson Parking car parks located in close proximity so be sure to check that the car park name on the rate board matches the car park name on your booking invoice when entering. If you enter the wrong car park by mistake, drive straight out and move to the correct car park or press the intercom button (telephone symbol) for assistance.

If you have a pre-booking and need to stay longer at the car park, you can still exit using your credit card. The system will recognise your booking for the pre-paid period and then charge the casual parking rates for the additional time that you remain parked.

If your booking period has not yet started, you can amend or cancel your booking via the Wilson Parking app or logging into your online account and selecting the invoice number for the booking you wish to change. Changes can be made up to one hour prior to the entry time for the booking.

How do I cancel/amend my booking?

Bookings can be cancelled or amended up to 1 hour prior to the booking entry time for a full refund of the Online Parking Fee and Booking Fee. If you have chosen to receive your confirmation via SMS, the SMS fee will not be refunded should you cancel your booking. Cancellations can not be made less than 1 hour prior to the booking entry time. If you make a booking, with less than 1 hours' notice, you will be unable to cancel the booking. Please note that Weekly Earlybird bookings can only be cancelled or amended 1 hour prior to the first day of the weekly booking - you cannot cancel individual days within your weekly booking.

 

Step 1: Log into bookabay.com.au using your email address and password. 

Step 2: Select ‘My Account' from the top navigation bar. 

Step 3: From your recent booking, select the invoice number of the booking you wish to cancel or amend. 

Step 4: Choose ‘Cancel' or ‘Amend' in the bottom right corner. Your booking will be refunded to your credit card.

How do I update my payment details

To update your details, log in to your Wilson account via the Wilson Parking app or Members Service Centre.

Select 'Update Payment Details', enter your credit card number and expiry date, and save.